Excellent source for eco-friendly reusable shopping bags. Buy online. Custom designs. Satisfaction guaranteed. - FAQ

Frequently Asked Questions

You can view our Privacy Policy here.

You can view our Return Policy here.

You can view our Website Terms and Conditions here.

How long will it take to get my order?
If you are ordering a few items online at our Go Shopping section of our website, you can receive your purchase in 1-10 business days. If your order is larger, the answer will vary depending on the size of the order and whether the bag needs to be customized to your requirements. You can get your bags in as little as 2-3 weeks if you order a bag style that we have in stock. Please contact us today for current availability. Orders where the bag is custom designed, will take typically 8 weeks.
Where is your product made?
Our reusable bags can be made in either China or Canada. You decide. Our office in China looks after quality control and maintains good supplier relations while making sure they adhere to our "Code of Conduct" for fair labor, trade, environment protection and safe working environments.
What is your Minimum Order Quantity (MOQ)?
Our MOQ for our standard non-woven bags is 600 bags. Please inquire about current stock availability. For custom bag designs or sizes, we request a MOQ of 2,000 bags.
What is the amount of recycled material in your bags?
Our standard bags have up to 35% recycled material. We also offer 100% RPET (recycled plastic PET material) and 100% Post Consumer Waste Material. Please contact us for a quote based on your needs.
Can you ship to the United States?
Yes, we have numerous clients in New York, Texas, California, Florida, Michigan, Washington - the list just keeps on growing. We can ship directly from our factory in China or from our warehouse in Canada.
Where is your showroom and warehouse located?
We have a physical location in Canada to serve the various needs of our customers. Our showroom and warehouse are both at the same location in Cambridge, Ontario, Canada. We also have an office in Guangzhou, Guangdong, China.
We have our own design. Can you customize a bag for us?
Yes, of course. We have our standard bags which are quite popular but we can custom make any size or design you can dream up. Simple design changes to our standard bag design, like longer or shorter handles for instance, can be accommodated with a MOQ of 2,000 bags. Some of our customers want more customization. Typical custom design features could include following a particular Pantone code for the bag colour, a change in the type of material used, larger or smaller dimensions, the addition of zippers, velcro, extra pockets or a second set of handles etc. These custom orders require a larger MOQ. Please inquire to see if we can accommodate your custom-made request.
Which standard bag is your best seller?
We have two best sellers - the B-144 and the C-144 which both have the same dimensions. The only difference is that the B-144 has handles through the body of the bag so it is intended for more durable everyday use. The C-144 is very popular with trade show and conference organizers.
What is the case pack, size and weight of the cartons?
Our best sellers, the B-144 and C-144, are packed in cartons of 200 bags. The size of the cartons are 40cm L x 38 cm W x 36cm H. The weight of each carton is approximately 9 kgs. The minimum order for these bags is 3 cartons or 600 bags.
What file formats do you accept for my logo?
We need a High Resolution Image (600 dpi) saved in the following file formats; AI, CDR or PDF. PLEASE NOTE: We no longer work with EPS files and are unable to work with Microsoft Publisher files or files with a .dat extension.
Can you do full colour reproductions?
Yes, we can. To take a look at one of these full colour samples, go to the custom design section.
Can you help me to create my logo or printed slogan?
We prefer that our customers provide us with their own original artwork. However, we have from time to time completed the logo artwork for our customers. PLEASE NOTE: We charge $75 per hour for our graphic designers to do the work for you.
Who do you sell to? Who are your typical clients?
We sell to a wide variety of retailers, department stores, sporting goods, home & office suppliers, large discount chains, restaurant chains, supermarkets, festivals, county fairs, trade shows, fundraisers, wineries, liquor stores, health food stores, school boards, universities, libraries, municipalities, meeting planners, conference organizers, public relations agencies, advertising firms, charities and non-profit organizations.
What is your Privacy Policy?
Your privacy is important to us. We protect our customers' confidentiality and as such, we do not give out any of your information. We don't rent or sell your personal information to anyone. That includes your name, address, phone number, email, credit card details, etc. That's our guarantee and commitment to you. You can view the full policy using the Privacy Policy link at the top of this page.
What is your Return/Refund Policy?
If, for any reason, you are not 100% satisfied with your purchase, you may return it to us within 30 days for a complete refund (less the amount paid for shipping). Please take special note that only items that are unused (in very good condition that can be resold) and in the original packaging are eligible for return. We cannot accept items that are used, damaged or dirty. You can view the full policy using the Return/Refund Policy link at the top of this page.
What are the Terms or Conditions for your website?
You can view the full policy using the Term and Conditions link at the top of this page.
Do you sell a 50 cent bag?
If you are looking for a cheap 50 cent bag that will fall apart after only a few uses, then you are in the wrong spot. We make quality bags with quality materials. As a result, we have many repeat customers.